The competition draw date and time is stated on the entry page for each competition. Each draw is guaranteed to take place at the specified time regardless of how many tickets are sold.

Your order will show as cancelled if you did not complete the payment, or if your payment failed. Orders are automatically cancelled after 10 minutes if we do not receive a successful payment.

Traditional draws:

Every one of our traditional draws can be watched live via our Facebook and Youtube page for everyone to see. We use a random number generator to determine the winner. We prove we are live by reading out comments and answering customer queries as we go. If a traditional draw does not sell out and the first number generated is unsold, we will generate a new number until we have a winner.

Instant wins:

Instant win competitions are won by receiving a ticket number that matches a number on the list of pre determined prizes. If your ticket numbers match any of the numbers on the list of prizes, you will instantly win that prize! End prizes are classed as traditional draws.

Automated draws:
Our automated draws are similar to traditional draws, but without a live draw. We use PHP code to randomly generate a winning number at the time of the draw.

We have been a fully registered limited company in the UK since February 2018 and since then have grown a huge list of winners. We run prize draws which are fully compliant with the Gambling Act of 2005. We have 5 star reviews on Facebook, Google, and Trustpilot which are built up from both winners and customers that play regular competitions. We do all of our live draws on Facebook and Youtube for everyone to watch.

We send out SMS, emails and app notification to all customers who register with us as part of our core service.

Instant win competitions have predetermined prizes with numbers allocated to them at the time the competition launches. If you buy a ticket into a competition with instant wins and one or more of your ticket numbers match the list of predetermined numbers, you will win the prize(s) allocated to it. Some instant win competitions have an ‘end prize’ where every entry purchased into the instant win competition will be entered to win the end prize, drawn as a traditional or automated draw at the end of the competition. 

At Luck Strike we are committed to responsible play. To ensure all of our customers play within their limits, we have the below safer playing tools:

• Monthly spend limit - Set your desired monthly spend limit.
• Time out - Choose a set period of time you’d like to pause playing for.
• Permanent self exclusion - Permanently self exclude yourself from our website.

All of the above tools can be accessed within your account under ‘Safe playing’
If you have concerns about problem playing, there is free impartial advice available on GamCare.
If we can can be of any assistance, please feel free to contact us on hello@luck-strike.com

We never send spam, we only send communications to those who are registered to our service. If you are receiving spam messages please contact us and we can verify what you have received and whether it is from us.

• To stop SMS notifications: Use the Opt out link on the SMS – this will unsubscribe you from all of our SMSs.
• To stop Email notifications: Use the Unsubscribe on the bottom of the emails you receive.
• To stop receiving both email and SMS you can also email us at: hello@luck-strike.com
• To stop receiving app notifications: You can do this on your device settings or by removing the app. This is not something we can control from our end.